Returns

We are pleased to offer a 28 day returns guarantee for any reason for a refund. Returned goods which are not faulty must be in their original packaging & be fit for re-sale.

Need an Exchange?

We will be happy to exchange items for all our customers within our returns policy period. If you do need an alternative item please complete the returns form with details of the product you would like to receive instead and we will process your request as soon as possible. If the new product is of a lower value we will refund the difference back to the card or PayPal used for the original purchase. If the new product is more expensive we will contact you for further payment details before we can despatch. Please ensure we have up to date details so we can contact you by telephone.

Other Information

Which items am I not able to return?

Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Tights and socks may not be returned once opened unless they are faulty. Personalised Dancewear and DVDs are also non-returnable.

What if something is faulty?

All products are scrutinised prior to despatch however if, on the rare occasion, something isn’t as it’s supposed to be, please contact us by email or telephone to let us know. We will ask for the product to be returned under our normal returns procedure within 28 days from the despatch date and will be happy to exchange it for the same item or issue a full refund.